Monday, August 19, 2013

So, you've decided that your business needs a virtual phone provider. Whether it's for helping to route incoming calls, or to provide inter-office communication, there are some big decisions to make. There are tons of providers available, each with different prices and features. By considering the ideas presented here, you can find exactly what you need, with no regrets.

Pinpoint Your Needs

Virtual phone services have so many options, it can be overwhelming. Before you begin researching different virtual telephone providers, ask yourself: "What do I need my phone to do that it isn't already doing?" Use this as a starting point to match your needs to what a company offers, not the other way around. Don't get distracted by flashy gimmicks that will go unused. Also, make sure to shop in the right market. Small businesses and large corporations have different needs. Find a provider that specializes in the right size of business.


Most virtual telephone providers are cheaper than the alternatives, but there are still pitfalls that have to be watched for. Read all billing documentation carefully to avoid hidden costs, and make sure that you understand exactly what you're getting for your money. Using more service than allotted can result in fees, but being charged for features or minutes that aren't being used is a waste. Monitoring the phone usage for a month or so before committing to a new service will give you a good idea of what you need.

Find the Right features

Some features that virtual telephone companies offer may seem frivolous, but for the right business they can be an enormously useful tool. Carefully consider what employees are doing and how they get their jobs done. Many trouble spots within an office can be relieved by the services virtual providers have. From using call forwarding to track down a roaming IT tech, to toll free voicemail to email functions to help you reach that person who's always online, but never answers the phone, there are tons of tools to choose from to make your virtual phone service work for you.

Customer Service

The perfect service is next to useless without good support. It's good to know that if there is a problem, a customer service team that is knowledgeable and helpful is standing by to sort it out. Before making a commitment, call customer service, and see what they're like. They should make you feel comfortable, not talk down to you, and should be able to answer any reasonable question. Remember, these are the people you will be relying on if you have questions about your service or features. It's very important to have someone with a cool head who knows what they're talking about.

The key is to find the right fit for the needs of the business. Find a flexible virtual telephone provider that gives you what you need, doesn't charge for things you don't. Make extra sure they can help you out if anything should go wrong. With careful research and closely monitoring the use of different features, virtual phones can give your business a boost and make your life much easier.


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